Collaboration endpoints range from IP phones to Web, mobile and desktop clients. Collaboration endpoint software deliver simple, innovative, and connected user experiences. This can be possible through two main components:
First, telepresence, which requires the users' senses to be provided with such stimuli as to give the feeling of being in that other location. Additionally, users may be given the ability to affect the remote location. In this case, the user's position, movements, actions, voice, etc. may be sensed, transmitted and duplicated in the remote location to bring about this effect. Therefore, information may be traveling in both directions between the user and the remote location.
Second, a unified contact Center, which helps businesses and organizations deliver a connected digital experience. With this solution, you can provide contextual, continuous, and high capability journeys for your customers. With this solution, you can provide contextual, continuous and high capability journeys for your customers.